Shipping Policy

Last Updated: [Insert Date]

This Shipping Policy explains how orders placed on [domain name] are processed, shipped, and delivered by [company name] (“we”, “us”, “[brand name]”).

We supply industrial, commercial, and application-specific products to customers in India and internationally. Due to the technical and high-value nature of these products, shipping terms may vary based on product type, size, weight, destination, regulatory requirements, and sourcing timelines.

Order Processing

Orders are processed only after successful payment confirmation or approval of mutually agreed commercial terms.

Processing timelines may vary based on:

• Stock availability;
• Technical verification and order validation;
• Regulatory or compliance clearances;
• Quality inspection or OEM confirmation.

Estimated dispatch dates shared at checkout, quotation stage, or via email are indicative and do not constitute a guaranteed delivery commitment.

Lead Times & Product Freshness

Our catalogue includes a mix of:

• Stocked items available for near-immediate dispatch;
• Non-stocked or made-to-order items sourced against confirmed orders.

For many industrial products, we intentionally source or procure against orders to ensure delivery of the latest manufacturing batches, revisions, and compliant versions, rather than supplying older inventory.

As a result, lead times may vary and can range from a few days to several weeks depending on OEM availability, production schedules, and logistics. Buyers acknowledge and accept this as a standard industrial procurement practice.

Shipping & Delivery Framework

Shipping terms are governed by agreed Incoterms® 2020. Risk transfers strictly as per the selected Incoterm.

Delivery SLA Tiers

Delivery dates are indicative and do not constitute a contractual guarantee. Delays do not entitle the buyer to refunds or cancellations.

Shipping Methods & Carriers

We work with third-party logistics providers, freight forwarders, and courier partners selected based on shipment size, destination, urgency, and compliance requirements.

For oversized, heavy, hazardous, or project cargo, specialized freight arrangements may apply. Carrier selection remains at our discretion unless otherwise agreed in writing.

Domestic Shipping (India)

• Delivery timelines depend on location and carrier serviceability;
• Risk of loss transfers upon handover to the logistics provider;
• Delays caused by weather, strikes, regulatory checks, or force majeure are outside our control.

International Shipping

International shipments may be subject to export controls, customs clearance, import duties, taxes, levies, and destination country regulations.

The customer is solely responsible for all import-related obligations, including documentation, licenses, duties, taxes, and local compliance.

Shipping Charges

Shipping charges, where applicable, are calculated based on weight, volume, destination, and delivery method and are communicated prior to order confirmation.

Additional charges arising from incorrect delivery details, failed delivery attempts, or re-routing shall be borne by the customer.

Inspection & Acceptance

Customers must inspect shipments immediately upon receipt. Any visible damage, shortage, or discrepancy must be reported to the carrier and to [company name] within 24 hours of delivery.

Failure to notify within this timeframe may result in forfeiture of claims and shall be deemed as acceptance of the goods.

Delays & Force Majeure

[company name] shall not be liable for shipping delays or failures caused by events beyond reasonable control, including natural disasters, regulatory actions, port congestion, labor disputes, acts of government, or force majeure events.