Refund, Returns & Cancellation Policy

Last Updated: [Insert Date]

This Refund, Returns & Cancellation Policy (“Policy”) governs all purchases made through [domain name], operated by [company name] (“we”, “us”, “[brand name]”).

Given the industrial, high-value, and application-specific nature of the products we sell, this Policy is intentionally strict and is designed to minimize ambiguity, misuse, and operational risk.

Nature of Industrial Products

Our products are intended for professional, industrial, marine, power, defense, infrastructure, and construction use. These products:

• Are often high-value and made to precise technical specifications;
• May be custom-configured, project-specific, or procured against orders;
• Require technical evaluation prior to purchase;
• May not be resalable once dispatched or installed.

For this reason, buyers are expected to review all technical documentation, datasheets, drawings, standards, certifications, and compliance information provided on the website or shared separately before placing an order.

Final Sale & No-Return Policy

All industrial products sold by [company name] are supplied strictly on a non-returnable, non-refundable basis unless expressly agreed in writing.

Refunds, returns, or credits shall not arise due to delivery delays, project cancellations, incorrect selection, scope changes, or end-customer decisions.

Limited Exceptions

• Incorrect item shipped versus confirmed order
• Manufacturing defect verified by the OEM or manufacturer
• Transit damage where liability is contractually attributable to us under the applicable Incoterm

All claims must be raised in writing within 48 hours of delivery, along with photographs, batch numbers, and supporting documentation.

Order Cancellation

• No cancellation is permitted after procurement, production, or dispatch
• Custom-configured and project-specific items are strictly non-cancellable
• Approved cancellations may attract cost recovery, supplier, and administrative charges

Inspection & Acceptance

Buyers are responsible for inspecting goods immediately upon receipt. Any visible damage, shortage, or discrepancy must be recorded with the carrier and notified to us promptly.

Failure to report issues within the stipulated period shall be deemed as acceptance of the goods.

Refunds (If Applicable)

Where a refund is expressly approved by us:

• Refunds will be processed to the original payment method;
• Taxes may be adjusted as per GST regulations;
• Processing timelines may extend up to 15–30 business days;
• Logistics, handling, and testing costs may be deducted.

Warranty Claims

Warranty obligations, if any, are governed strictly by the OEM or manufacturer warranty terms. Warranty does not imply return or refund.